Support & FAQ

Do I need to sign in?

No. Sign-in is optional. You can play, watch rewarded ads, and buy Golden Eggs as a guest. Google sign-in links your purchase identity to your Food + Food account.

Where is my progress saved?

Your kitchen progress and the Golden Eggs used by gameplay are currently saved on your device. Signing in does not provide a full cloud backup of your kitchen or guarantee recovery of your remaining Eggs on another device.

If progress or Eggs appear to be missing, contact us before clearing app storage or reinstalling. Those actions can remove your local save.

I paid for Golden Eggs, but they’re missing.

Check the purchase status in Google Play and reopen the game. If the Eggs still haven’t appeared, email us with the purchase date, item purchased, and Google Play order number, if available. Avoid buying the same pack again while we investigate.

For a refund request, use Google Play’s refund instructions or contact us for help with the purchase.

A rewarded ad won’t load, or my reward is missing.

Check your connection and try again later if no ad is available. If an ad completed but your event did not start, send us the event name and approximate time, including your time zone. Tell us whether the game closed, lost its connection, or showed an error.

Google sign-in isn’t working.

Check your internet connection, return to the game after completing sign-in in your browser, and try again. You can continue as a guest. If it still fails, include the error message in your support email, without sharing sign-in codes or tokens.

How do I delete my account or data?

Visit Delete Account & Data to request deletion by email. You can make the request even if the game is no longer installed. Our Privacy Policy explains the information handled by the game and website.