YOUR ACCOUNT. YOUR CHOICE.

Delete Account
& Data

Ask CreoCortex to delete your Food + Food account and associated data. You can make this request without opening or reinstalling the game.

Request deletion by email

Email support@creocortex.com with the subject Food + Food account deletion.

Start deletion request

Opens a draft in your email app. Review and send it to submit your request. If no email app opens, send your message to the address above using your preferred email service.

Help us identify your account

If you used Google sign-in: send the request from the email address you used, if you can. Tell us that the request is for Food + Food.
If you played as a guest: tell us that you were a guest and include any purchase order number or player identifier you already have. We’ll help identify the relevant records.
If you’ve lost access to that email or device: contact us from an address you can use. We’ll review what information can help verify ownership. If we cannot identify or verify the records, we’ll explain what is missing.

Please do not send your password, sign-in codes, authentication tokens, or full payment-card details.

What happens next?

We review your request and verify which account or guest records belong to you.
We explain the effect on your account and any records that must be retained.
We carry out the deletion and email you when the request is complete.

Deletion requests are handled by our support team. Opening an email draft or signing out of the game does not delete your account.

What is deleted?

Deletion covers your Food + Food sign-in profile, account wallet, and associated account data we hold, together with the customer information handled for us by our purchase service, subject to the retention exceptions below. We also handle requests concerning identifiable guest records.

Your Google account remains yours. Deleting Food + Food data does not delete that Google account or automatically refund purchases made through Google Play.

Records retained after deletion

Relevant purchase, refund, and rewarded-ad verification evidence may remain to resolve transactions and prevent duplicate grants. Our account service does not currently apply an automatic expiry to its transaction and reward-verification records.

Support correspondence and historical backup copies do not currently have a fixed published retention period. Deleting active account data does not immediately erase backup copies. Our response explains what was deleted, any records that remain and why, and the applicable retention period or expiry rule. If a period has not been established or part of the request is still unresolved, we tell you.

Google Play and other providers may separately retain records under their own policies. See the service-provider information in our Privacy Policy.

Data saved on your device

Our support team cannot remotely erase a local kitchen save. If you also want to remove local progress and game settings, use Android’s app storage controls to clear Food + Food’s storage. This removes the local kitchen and gameplay Egg balance and cannot be undone through account sign-in.

If you are trying to recover a purchase or missing progress, contact support before clearing storage. Store purchase records are managed separately by Google Play.